HOW TO SHOP

1 Login or create new account.
2 Review your order.
3 Payment & FREE shipment

If you still have problems, please let us know, by sending an email to support@website.com . Thank you!

SHOWROOM HOURS

Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-5:00PM
Sundays by appointment only!

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Frequently Asked Questions

Select one of the below questions to find out it’s answer. If you have any further questions please do not hesitate to contact us at info@dubaifootproducts.com

GENERAL QUESTIONS

We operate from the United Kingdom however we provide products all around the world and the with the vast majority of our customers in the UAE and the Gulf region.

Dubai Foot Products is operated by a group of podiatrists with over 20 years experience in treating foot care complaints.
The products recommended are based on our clinical experience and are of the highest quality.

Unfortunately as we are based in the United Kingdom we do not have podiatrists in Dubai or the UAE however a few of our senior podiatrists have visited Dubai specifically to treat a group of pre-booked patients.

If you are the owner of a medical centre, pharmacy or medical institute we can arrange a podiatrist to visit your establishment to treat a group of patients, please contact us on info@dubaifootproducts.com for further information.

We source our products from around the world and they are of the highest quality and clinically tested.

OTHER QUESTIONS

Shipping and handling to the UAE is £8.99 flat charge regardless of weight and size

We endeavour to fulfil orders within 10-15 days. If the order is available and required urgently we can discuss alternative shipment details. Should a product be out of stock or no longer available we will advise you by email.

If the product is returned due to packing error, administration error or if the item is faulty you are entitled to a full refund within 31 days. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges of returning it to us by refunding your return postage costs, we do not supply return envelopes. Incorrectly ordered or unwanted goods must be returned within 31 days to be eligible for a refund. Returned orders must be unmarked and resalable, damaged goods may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund issued. Refunds are processed within 31 days from receipt at our offices and we will let you know by email when your refund has been processed. Please note that it is the customers responsibility that the order is received back at our offices, it is recommended to return the goods via recorded delivery.

For exchanges please send the product back to our offices for an exchange with a covering note quoting your order number, product required, name and address.To be accepted for exchange, items must be in the original purchase condition including the original packaging, documentation, manuals/inspections and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way. Footwear and insoles must be in their original, unworn condition with no marks or wear and tear visible. Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund or exchange issued. Please note that it is the customers responsibility that the order is received back at our offices, it is recommended to return the goods via recorded delivery. Please allow up to 15 business days for us to receive and process your returned merchandise.

If an item has been shipped and has not arrived after 15 working days from the date of dispatch, please contact our customer services team who will initiate an investigation with Royal Mail. All orders are scanned and bar coded so that they can be tracked during the delivery process. All lost or missing orders are treated very seriously and investigated thoroughly. If an item is not traced a replacement will be dispatched which will require a signature on delivery. If a replacement is unavailable an alternative product or refund will be offered..

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